Presents:

LA Fasteners, Inc

708.447.4500 Office
708.447.7796 Fax
800.837.8707 Outside Illinois 

llafas1@LAFASTENERS.com

L.A. Fasteners is proud to supply all types of industries: transportation, industrial, OEM, construction, manufacturing and resellers. All these industries require efficient and courteous service.

Achieving total customer satisfaction does require quality products and prompt delivery. However, always overlooked is the ordering process. At L.A. Fasteners, orders can be done quickly and easily over the phone. Unlike most of our competition, L.A. Fasteners does not use automated voice mail, no special buttons to push and no part numbers are required. Time is money. Looking for part numbers in catalogs take time, therefore, costing you money. We are staffed with knowledgeable and professionals individuals ready to assist you with your orders or any other situation that may arise.

To further increase order efficiency, I am pleased to announce in late 1997, L.A. Fasteners will offer our catalog on CD ROM. Through your own personal computer, you will be able to place orders quickly and easily with no extra cost to you.

In addition to customer service, L.A. Fasteners is committed to quality control. Customers are aware of the importance of the quality of hex head cap screws and we all know there are many types available. L.A. Fasteners stocks and supplies only four manufacturers of hex head cap screws:

HIGHLAND BOLT (American) represented with an "H" on the head.
LAKE ERIE (American) represented with an "LE" on the head.
NUCOR (American) represented with an "n" on the head.
INFASCO (Canadian) represented with a triangle on the head.

All products, including other fasteners and fittings, are manufactured to meet or exceed the standards of SAE, DOT, and IFI standards.

I am pleased to offer you a company that is committed to first-class services and quality. If there is, for any reason, a problem that needs to be addressed, please feel free to talk to me any time. Thank you for selecting L.A. Fasteners as your supplier.

Best regards,

Michael Arquilla

CUSTOMER SERVICE

PURCHASING MADE EASY

• Electronic Purchasing: To qualified customers. You can send your order through the phone through a computerized bar code system.

• Over-the-Phone: Just call. No special extensions numbers or part numbers needed. The person who answers the phone is your Customer Service Representative.

• 24 Facsimile: Just dial 800-860-5966 day or night your order is processed as soon as your order is received.

• CD ROM: Purchasing is made easy by using any personal computer.
  
  
  DELIVERY

• UPS: Orders can be shipped the same day.

• Personal Delivery: For orders exceeding $25, complementary delivery is available for the Chicagoland area. Customers receive next day service.

• Emergency deliveries: Customers in our area can receive emergency same day service. Some circumstances are unavoidable and we want to be there to help.
  
  TRACEABILITY

• All merchandise is manufactured to industry specifications.

• All hex head cap screws, hardened hex nuts and hardened washers are fully traceable with lot numbers. Lot numbers are printed not only on the package but also on the invoice.

INVENTORY MANAGEMENT PROGRAM

• L.A. Fasteners will accept merchandise returns of excess inventory at full value and will credit your future purchases.

• The customer has the option of having a regular sales visit or may elect to use our over- the- phone ordering with an inside sales representative.

• L.A. Fasteners offers annual usage reports which assist the customer in budgeting for future purchases.
  
  
  INVENTORY MANAGEMENT PROGRAM

• Custom Hose Assemblies: Hydraulic or Air. All types are available. Over-the-counter service is available with no waiting.

• Tools Sales and Service: Any tool sold by L.A. Fasteners we will service. All our air tools are welcome for fast and professional repairs.
  
  
  TERMS OF SALE

• Net 30 days to rated firms

7936 West 47th Street, Lyons, Illinois 60534, 800-837-8707